Our Support
The customer will fall in love with Sawolol for professional services & supports and build a long term business relationship accordingly.
Please email info@sawolol.com or click the chat bubble on our website for a quick reply, thanks!
Warranty: The warranty of products is 1 year from the date of shipping for the goods under normal use and will provide some spare samples with the mass order or make up some pieces with the next orders that proves defective because of improper material or workmanship under normal wear and tear at no charge. Please email info@sawolol.com or click the chat bubble on our website for a quick reply.
Certificate
All products is comply with the related market selling standard certificate.
FAQ
1
How long your company deal with electronic business? Are you manufacture ?
SAWOLOL is from Jaskey Limited who is a design，development，manufacture company since 2008 and we specialize in trendy fashion electronics products with added value to consumer electronics market.
2
Which factory audit you did ?
Our manufacture already did factory audit of Sedex 4P, BSCI, ISO9001 with a professional quality control system.
3
Which market is your main business market?
Our main business market is Europe, U.S.A, Asia, South America etc.
4
Do your company has your own brand or not?
We have our own brand SAWOLOL for our patented design smart audio section and we have special partner service for our brand distributor in each local market for long term business cooperation.
5
Which payment term for your company?
Normally it is T/T in advance (30% deposit before order confirmation and the balance before shipment ) for mass order or LC at sight for big quantity order; For sample order with small amount , it is ok to transfer the payment via PayPal,Western union or Alipay as well.
6
What Fair your company will attend each year?
Normally we will attend HKTDC Hong Kong Electronics Fair in both Spring and Autumn Edition and CES Fair etc. , please keep contact with us for our fair updated information via our website or our mail info@sawolol.com , thanks!
7
Which certificate for your products?
Our products is comply with electronics products testing standard of CE,ROSH, FCC ,BQB etc.
8
What is lead time for normal order?
Sample Time: 3-7 working days for normal samples;
Mass Order Time: 25-35 days after sample approval for daily orders.
9
How long time for the product warranty?
The warranty of products is one year from the date of shipping for the goods under normal use excluding batteries and other expendable accessories.
10
How do I know if my mobile device is compatible?
Your device must support Bluetooth Low Energy (BLE). Apple devices with iOS 11 or later are compatible, as well as most devices with Android 6.0 and later.
11
Are Sawolol Dancing Speaker is toy product?
No. Sawolol Dancing speaker is an audio speaker , that is unworkable for the Children under 3 years old. It is a consumer product with trend fashion in audio technology.
12
What the power supply to Sawolol Dancing Speaker?
Sawolol Dancing Speaker has a built in rechargeable batteries to drive the dancing speaker in working situation.
13
Contact details
Please contact with us freely for any query via our customer service mail info@sawolol.com, thanks!We will full support you for our long time coming business cooperation,thanks!
